Refund Policy

Refund Policy

Effective Date: [05/09/2024]

1. Refund Eligibility

Refunds are available only under the following conditions:

Damage or Defects: If your product arrives damaged or defective, you are eligible for a refund. We do not offer refunds for any other reasons.
Unboxing Video Requirement: To process a refund for damaged or defective products, you must provide an unboxing video. This video should clearly show the condition of the product upon arrival and any visible damage or defects. Please ensure the video is recorded at the time of unboxing.
2. Refund Request Process

To request a refund, follow these steps:

Contact Us: Reach out to our customer support team at [9799337964,8302904963] within [2-4] days of receiving the damaged or defective product.
Submit Unboxing Video: Provide the unboxing video along with your refund request. The video should clearly demonstrate the condition of the product and any issues encountered.
Review and Verification: Our team will review the video and other information provided to verify the claim. We will notify you of the outcome and provide instructions for the refund process if approved.
3. Refund Processing

Once your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please allow [6-10] business days for the refund to be reflected in your account.

4. Non-Refundable Items

Please note that refunds are not available for:

Products that are not damaged or defective.
Orders for which the unboxing video is not provided or does not clearly show the damage or defect.
5. Exchange Policy

Our Refund Policy also serves as our Exchange Policy. We do not offer exchanges for products. Refunds are processed as described above in case of damage or defects.

6. Changes to Refund Policy

Rb Aromas reserves the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

7. Contact Us

For any questions or concerns regarding refunds, please contact us at [9799337964,8302904963].